Privacy Policy

We may collect your name, phone number, email address, booking details, check-in and check-out dates, guest count, payment references, messages, and any information you choose to share through our website, phone, email, WhatsApp, or in person.

When you visit our website, basic technical information such as browser type, device information, pages visited, and general usage data may be collected to help us improve website performance and guest experience.

We use guest information to respond to enquiries, confirm reservations, process booking requests, provide hotel and restaurant services, share important stay-related updates, improve our services, and maintain records required for business and legal purposes.

We may contact you by phone, email, SMS, or WhatsApp when it is related to your enquiry, reservation, payment, stay, or service request.

Booking and payment information is used only to manage reservations, payment confirmations, invoices, refunds, cancellations, and related guest support.

Payment processing may involve third-party payment service providers. We do not intentionally store sensitive card details on this website.

All bookings are subject to room availability, valid guest details, successful payment or booking confirmation, and the hotel rules applicable at the time of reservation and stay.

Guests are requested to provide accurate contact, identity, arrival, and stay details. Hotel Ramraj may contact guests to verify booking information, payment status, special requests, or other stay-related requirements.

Check-in, check-out, guest identification, room occupancy, damage, conduct, and service rules may be confirmed directly by the hotel and must be followed during the stay.

Cancellation requests must be shared with Hotel Ramraj through the official contact number, email, website, or booking channel used for the reservation.

Cancellation eligibility, charges, and timelines may vary depending on the room type, booking date, stay date, offer, payment status, and booking source.

For bookings made through a third-party platform, the cancellation rules and process of that platform may also apply.

Approved refunds will be processed after verification of the booking, cancellation request, payment status, and applicable cancellation terms.

Refunds, where applicable, will usually be returned to the original payment method or as otherwise confirmed by Hotel Ramraj. Bank, payment gateway, or booking platform timelines may affect when the refunded amount is received.

Non-refundable bookings, late cancellations, no-shows, partially used stays, or cancellations outside the permitted period may not be eligible for a full refund.

We do not sell or rent guest personal information. We may share necessary information with service providers who help us operate bookings, payments, communications, website hosting, analytics, or guest support.

We may also disclose information when required by law, regulation, security needs, or lawful requests from government authorities.

Our website may use cookies, analytics, or similar technologies to understand visitor activity, improve page performance, and measure how guests use the site.

You can manage or block cookies through your browser settings, though some website features may not work as expected.

We use reasonable administrative and technical measures to protect guest information from unauthorized access, misuse, loss, or alteration.

No online system is completely secure, so we encourage guests to avoid sharing unnecessary sensitive information through website forms or public channels.

You may contact us to request access, correction, or deletion of your personal information, subject to identity verification and any legal or operational record-keeping requirements.

You may also request that we stop sending non-essential communications.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.